Fastpay casino terms and conditions – Complaints – Latest Casino Bonuses

well after being destroy by not read terms and conditions in some casinos,like tradacasino recently”i decided to read every point of a casino im going to deposit or i deposited.yesterday i went on an adventure on fastpaycasino.com wich for me was great and wrote here a nice rewiew of them, verification fast even when they ask me a dna test to see if me(joke)today i was gonna deposit again but decided to read their term and conditions,wich i didnt did yesterday… and never do on casinos online,and most of you will tell me that’s the first thing a player must do before sign up on a casino an deposit..,well im betting online since i was 18 now im 33, and never do it,in that times when i started betting thing were more easy for players,i started at bet365 which for me is the best casino online unfortunetly i dont know what happened with my computer or internet company that doesnt allow bet365.com page load.well thats another history im going back of the matter with fastpaycom.well i was gonna deposit again because is a nice casino and they honored the instantpayment.yesterday i deposited play have etc,today i read their TC and i realizaed that yesterday with my first deposited i was allow of free spins if i did not take a deposit bonus ( i never take bonus on any casino)yesterday when i did like 4 or 6 six deposits,withdraw back again and loose,ask them if i was allow of a free chip or free spin they said no and ask them about how it works their cashback program wich is on their tc they said they dont give cashback.ok fine i said, today i read all their terms and conditions,what i found? that i was allow for a free spins with my first deposit,i had to talk for an hour via chat with operators they said no i said read the terms and conditions again like robots said no,then suddenly after they ask me a screen shot of their own terms and conditions,they said that terms write in english are not the same that the one on spanish and the english is the one that’s correct,i said to my self WTF? you know im form argentina know to speak and read english not an expert but im a little bit good.talk via my mobile phone via chat and then on my notebook.after all discusion they said they had not change their terms already and i said ok so im right your terms and conditions says what im telling you over and over.they said the would do and exception and give me the freespins, i said your are not doing any exception is on the casino TC.. then i ask about theyr cashback program and told me you dont gonnaget more than thefree spins…. hahah i was asking because they have a cashback program not asking them give me cashback!! anyway i told them i write a nice rewie onthem on lcb,but also put a complaint on lcb,because of the way they do not honor their TC they said do it we gonna replied on lcb,fine i said.so here i am and put some of the chat conversation so u tell me if im right or they are right,because i got dizzy talking to them,and im more than frustrated with TC casinos online.this is second time in 4 days i have been screw up by 2 casinos with their tems and conditions.in this case i found more than crazy that TC wrote in spanish are not the same wrote in english,the funny part is that both are identical mostly.well wanna know what fastpaycasino said,andwhat you gamblers and user of lcb think too.

chat conversation.

Fastpay support team 05:19
Hello / Здравствуйте
Visitor 05:19
hi

Fastpay support team 05:19
Hey
Visitor 05:19
here i sent you the screen shot

Fastpay support team 05:20
Moment
Visitor 05:21
ok

Fastpay support team 05:21
13.30
In case of any discrepancy between the English version and the non-English version of these Bonus Terms, the English version shall always prevail.
https://www.fastpay-casino.com/terms-and-conditions
Visitor 05:22
what does it mean?
the terms and conditions were equal

Fastpay support team 05:22
Means that English version is primary
Visitor 05:22
in any lenguage

Fastpay support team 05:22
We didn’t change the es version yet
Visitor 05:23
not my fault

Fastpay support team 05:22
sorry for inconvenience
Visitor 05:23
im in the right to ask

Fastpay support team 05:23
I copied the terms point
Visitor 05:23
the freespins
deposit over 120 without taking a bonuses

Fastpay support team 05:23
All bonuses in Fastpay casino (including Birthday bonus, bonus for level up, Christmas present, reload bonuses etc) are given according to the VIP program. You can find more information about it by clicking on PROMO in the top menu of the website.
Visitor 05:24
im allow to received what terms and conditions says
look
Visitor 05:24
if casino didnt change termsandcondition notmy problem
im gonna make a claim to lcb.org

Fastpay support team 05:25
Okay
we shall post the same there
Visitor 05:25
that you dont honor
terms and conditions?

Fastpay support team 05:25
In case of any discrepancy between the English version and the non-English version of these Bonus Terms, the English version shall always prevail.
https://www.fastpay-casino.com/terms-and-conditions
Visitor 05:26
and youdont change it yet?

Fastpay support team 05:25
I copied
what is the issue
We shall change es version asap
Visitor 05:26
fine
do it
but when i reg and deposited
and today

Fastpay support team 05:26
Moment
will check
Visitor 05:27
these are terms andcondition of astpay casino
im asking what casino offer
nothing more
in their terms and conditions

Fastpay support team 05:28
Issued 25 fs
for your fist deposit
Sorry foe inconvenience
*for
Visitor 05:29
game?

Fastpay support team 05:29
Starburst
Visitor 05:29
starbust?
Visitor 05:30
i deposited over200 hounred
wannaknowaboutcashback

Fastpay support team 05:30
This bonus is issued only to the first deposit
We are not offering cashback
Visitor 05:30
when u give it to player?
it said in terms and condition yes…
on looses

Fastpay support team 05:31
We have made an exception and issued 25 starburst fs
you wouldn’t get anything more
Visitor 05:32
you have not made an exception,is in the terms and conditions of faspay
im not asking any more

Fastpay support team 05:32
You should check English version as it stated in tc
Cashback is not actual anymore
Visitor 05:32
just wanna know about thecashback prohram
im reading terms and condition and yes
Visitor 05:35
Todos los jugadores del casino Fastpay que hacen un depósito con dinero real y pierden (dinero de bonificación excluido) en las máquinas tragamonedas (slots) no menos de 10.00 EUR, 10.00 USD, 15 CAD, 15 AUD, 40 PLN, 100 NOK, 500 RUB, 15 CAD, 0.002 BTC, 0.04 ETH, 0.02 BCH, 0.2 LTC, 4700 DOG se califican automáticamente para un programa de devolución de dinero o programa Cashback (10 % de la pérdida). Es importante comprender que la devolución Cashback se basa en el resultado de la acumulación total del período de informe.

Fastpay support team 05:35
I stayed higher
Visitor 05:36
La bonificación cash back se compone del 10% del resultado negativo total (menos) para el período de informe (de viernes a jueves) en las máquinas tragamonedas (slots). Por ejemplo, si un jugador (al final de la semana) perdió 1000 eros en las máquinas tragamonedas, recibirá una bonificación de cash back de 100 euros que exige apuesta de 500 euros (apuesta de 5x).
La devolución de dinero o Cashback de la bonificación se cobra el primer día del mes siguiente al mes del informe (desde las 00-01 hasta las 04-00 CET).
La devolución de dinero o Cashback de la bonificación se calcula solo a partir de la pérdida de dinero real (excluido el dinero de bonificación) en las máquinas tragamonedas (tragamonedas de video). Todos los juegos en vivo (juegos en vivo con el crupier), juegos de mesa, loterías, etc. (excepto las máquinas tragamonedas de video) están excluidos del cargo de devolución de dinero o Cashback.

Fastpay support team 05:35
English version is main one
Same is stated in es version
Visitor 05:37
ok look english version and spnish version says thesame

Fastpay support team 05:37
English version is updated already
Visitor 05:38
so you updated now?
right now?

Fastpay support team 05:38
No
Last changed date is stated on top
Of tc
Visitor 05:39
ok look, im gonna read it again.

Fastpay support team 05:39
Sure
Visitor 05:40
i take screenshoot of both

Fastpay support team 05:40
Sure
Visitor 05:40
im gonna post it in lcb.com

Fastpay support team 05:40
You can do whatever you want
Visitor 05:40
yes of course im on my right

Fastpay support team 05:40
We are working due to terms
So
Visitor 05:41
no,because i haveto tell you
about thefreespins

Fastpay support team 05:41
Let’s discuss it on lcb not a problem at all
Visitor 05:41
you said no
and then yes
and its on tc
i liked the casino

Fastpay support team 05:41
Okay I got your point
Visitor 05:42
but they are noy honor

Fastpay support team 05:41
We are
Always
Visitor 05:42
their terms and conditions
in fact
in lcb is on rewiew
an i did a good
rewiew of thecasino
look
https://lcb.org/casinos/fastpay-casino
i post the first rewiew,talking good about the casino
Visitor 05:45
i dont want to take more of your time
could you please sent me an email chat transcript?
and thank you for the support

Fastpay support team 05:46
You’re always welcome. If any assistance needed – just ping us and we shall be more than happy to help.
We cannot do it from this side
Player should post
To send it to email
Visitor 05:47
i have to copy paste this conversation?

Fastpay support team 05:47
Yes why not
Visitor 05:47
ok
fine

Fastpay support team 05:48
Anything else I can assist?
Visitor 05:52
no thanks
Read

Fastpay support team 05:19
Hello / Здравствуйте
Visitor 05:19
hi

Fastpay support team 05:19
Hey
Visitor 05:19
here i sent you the screen shot

Fastpay support team 05:20
Moment
Visitor 05:21
ok

Fastpay support team 05:21
13.30
In case of any discrepancy between the English version and the non-English version of these Bonus Terms, the English version shall always prevail.
https://www.fastpay-casino.com/terms-and-conditions
Visitor 05:22
what does it mean?
the terms and conditions were equal

Fastpay support team 05:22
Means that English version is primary
Visitor 05:22
in any lenguage

Fastpay support team 05:22
We didn’t change the es version yet
Visitor 05:23
not my fault

Fastpay support team 05:22
sorry for inconvenience
Visitor 05:23
im in the right to ask

Fastpay support team 05:23
I copied the terms point
Visitor 05:23
the freespins
deposit over 120 without taking a bonuses

Fastpay support team 05:23
All bonuses in Fastpay casino (including Birthday bonus, bonus for level up, Christmas present, reload bonuses etc) are given according to the VIP program. You can find more information about it by clicking on PROMO in the top menu of the website.
Visitor 05:24
im allow to received what terms and conditions says
look
Visitor 05:24
if casino didnt change termsandcondition notmy problem
im gonna make a claim to lcb.org

Fastpay support team 05:25
Okay
we shall post the same there
Visitor 05:25
that you dont honor
terms and conditions?

Fastpay support team 05:25
In case of any discrepancy between the English version and the non-English version of these Bonus Terms, the English version shall always prevail.
https://www.fastpay-casino.com/terms-and-conditions
Visitor 05:26
and youdont change it yet?

Fastpay support team 05:25
I copied
what is the issue
We shall change es version asap
Visitor 05:26
fine
do it
but when i reg and deposited
and today

Fastpay support team 05:26
Moment
will check
Visitor 05:27
these are terms andcondition of astpay casino
im asking what casino offer
nothing more
in their terms and conditions

Fastpay support team 05:28
Issued 25 fs
for your fist deposit
Sorry foe inconvenience
*for
Visitor 05:29
game?

Fastpay support team 05:29
Starburst
Visitor 05:29
starbust?
Visitor 05:30
i deposited over200 hounred
wannaknowaboutcashback

Fastpay support team 05:30
This bonus is issued only to the first deposit
We are not offering cashback
Visitor 05:30
when u give it to player?
it said in terms and condition yes…
on looses

Fastpay support team 05:31
We have made an exception and issued 25 starburst fs
you wouldn’t get anything more
Visitor 05:32
you have not made an exception,is in the terms and conditions of faspay
im not asking any more

Fastpay support team 05:32
You should check English version as it stated in tc
Cashback is not actual anymore
Visitor 05:32
just wanna know about thecashback prohram
im reading terms and condition and yes
Visitor 05:35
Todos los jugadores del casino Fastpay que hacen un depósito con dinero real y pierden (dinero de bonificación excluido) en las máquinas tragamonedas (slots) no menos de 10.00 EUR, 10.00 USD, 15 CAD, 15 AUD, 40 PLN, 100 NOK, 500 RUB, 15 CAD, 0.002 BTC, 0.04 ETH, 0.02 BCH, 0.2 LTC, 4700 DOG se califican automáticamente para un programa de devolución de dinero o programa Cashback (10 % de la pérdida). Es importante comprender que la devolución Cashback se basa en el resultado de la acumulación total del período de informe.

Fastpay support team 05:35
I stayed higher
Visitor 05:36
La bonificación cash back se compone del 10% del resultado negativo total (menos) para el período de informe (de viernes a jueves) en las máquinas tragamonedas (slots). Por ejemplo, si un jugador (al final de la semana) perdió 1000 eros en las máquinas tragamonedas, recibirá una bonificación de cash back de 100 euros que exige apuesta de 500 euros (apuesta de 5x).
La devolución de dinero o Cashback de la bonificación se cobra el primer día del mes siguiente al mes del informe (desde las 00-01 hasta las 04-00 CET).
La devolución de dinero o Cashback de la bonificación se calcula solo a partir de la pérdida de dinero real (excluido el dinero de bonificación) en las máquinas tragamonedas (tragamonedas de video). Todos los juegos en vivo (juegos en vivo con el crupier), juegos de mesa, loterías, etc. (excepto las máquinas tragamonedas de video) están excluidos del cargo de devolución de dinero o Cashback.

Fastpay support team 05:35
English version is main one
Same is stated in es version
Visitor 05:37
ok look english version and spnish version says thesame

Fastpay support team 05:37
English version is updated already
Visitor 05:38
so you updated now?
right now?

Fastpay support team 05:38
No
Last changed date is stated on top
Of tc
Visitor 05:39
ok look, im gonna read it again.

Fastpay support team 05:39
Sure
Visitor 05:40
i take screenshoot of both

Fastpay support team 05:40
Sure
Visitor 05:40
im gonna post it in lcb.com

Fastpay support team 05:40
You can do whatever you want
Visitor 05:40
yes of course im on my right

Fastpay support team 05:40
We are working due to terms
So
Visitor 05:41
no,because i haveto tell you
about thefreespins

Fastpay support team 05:41
Let’s discuss it on lcb not a problem at all
Visitor 05:41
you said no
and then yes
and its on tc
i liked the casino

Fastpay support team 05:41
Okay I got your point
Visitor 05:42
but they are noy honor

Fastpay support team 05:41
We are
Always
Visitor 05:42
their terms and conditions
in fact
in lcb is on rewiew
an i did a good
rewiew of thecasino
look
https://lcb.org/casinos/fastpay-casino
i post the first rewiew,talking good about the casino
Visitor 05:45
i dont want to take more of your time
could you please sent me an email chat transcript?
and thank you for the support

Fastpay support team 05:46
You’re always welcome. If any assistance needed – just ping us and we shall be more than happy to help.
We cannot do it from this side
Player should post
To send it to email
Visitor 05:47
i have to copy paste this conversation?

Fastpay support team 05:47
Yes why not
Visitor 05:47
ok
fine

Fastpay support team 05:48
Anything else I can assist?
Visitor 05:52
no thanks
Read

https://www.fastpay-casino.com/terms-and-conditions in spanish

https://www.fastpay-casino.com/terms-and-conditions in english

im really dizzy should not TC of casino be the same on all lenguages the casino have?

in the chat operator tell me the only one that’s correct is the one in english. i think this is insain,

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